Shipping Policy

At ChristAndYou.store, we’re committed to delivering your items with care, accuracy, and peace of mind. Every order is handled with intention, packaged with care, and shipped as quickly as possible.

Order Processing

All orders are processed within 2–5 business days.
Each item is made to order, ensuring quality and accuracy before it leaves our hands.

Please note: We do not process orders on weekends or holidays.

Shipping Times

United States:

• 
  Estimated delivery: 5–12 business days after processing
  

International:

• 
  Estimated delivery: 10–20+ business days, depending on destination and customs
  

Delivery times may vary due to carrier delays, weather, or high-volume seasons.

Shipping Rates

Shipping fees are calculated at checkout based on your location and the items in your cart.
Occasionally, we may offer free shipping promotions or discounts.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Lost, Stolen, or Delayed Packages

If a package is delayed or appears lost in transit, please contact the shipping carrier first — they typically have the most up-to-date information.
If you still need assistance, reach out to us at support@christandyou.store

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mleedrake@gmail.com. Please note that returns will need to be sent to the following address: [the return address on the package] 

If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mleedrake@gmail.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding
the above, if the merchandise is being shipped into the European Union,
you have the right to cancel or return your order within 14 days, for
any reason and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You’ll also need the receipt or proof of
purchase.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mleedrake@gmail.com.

Yes. Names, monograms, minor changes to the design are all acceptable on many of our products.